Bookings & Payment

All bookings are subject to availability. A booking is only confirmed once the required payment has been successfully received or the booking has otherwise been confirmed by Play! Pickle.

Customers are responsible for checking the booking details, including venue, date, time, programme and participant information, before completing payment.

Fees and booking conditions may vary between venues, programmes and events.

2

Court Bookings

Court bookings are subject to the booking window, operating hours, rates and availability shown on the relevant booking platform at the time of booking.

The person making the booking is responsible for the conduct of all participants using the court under that booking.

Courts must only be used during the booked period. Customers must vacate the court promptly when their booking ends.

3

Court Cancellations

Standard public court bookings may be cancelled at least 24 hours before the scheduled booking time.

Eligible refunds for standard court cancellations are issued as CourtReserve credits for future bookings and are not returned to the original payment method unless expressly stated otherwise.

Cancellations made within 24 hours of the booking are non-refundable.

4

Court Reassignment / Takeover

Play! Pickle may occasionally need to move, reassign or take over a court booking for operational, safety, maintenance, event or programme requirements.

Where reasonably possible, an alternative court or suitable arrangement will be offered.

If Play! Pickle is unable to provide the booked court or a reasonable alternative, the affected booking will be refunded or credited as appropriate.

5

Private Lessons

Private lessons should be scheduled in advance and are subject to coach and court availability.

Requests to reschedule a private lesson must generally be made at least 48 hours before the scheduled lesson. Late cancellations and no-shows are non-refundable and may be treated as a completed lesson.

Private lesson packages are valid for one year from the date of purchase unless a different validity period is stated when booking.

Any unused lessons remaining after the applicable validity period will expire.

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Family Private Lessons

Family lesson packages are intended for participants attending together as a family group and are subject to the participant limits specified for the relevant package.

Scheduling, cancellation, rescheduling and validity conditions for private lessons also apply to family lesson packages unless otherwise stated.

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Group Lessons

Group lesson bookings are for the specified course, dates, venue and times selected when registering.

No make-up classes are provided for missed sessions.
A participant may transfer their place to another suitable participant with advance notice.
Group lesson fees are non-refundable.
Confirmed group lesson bookings cannot be rescheduled to another course or date unless expressly permitted.

8

Clinics, Open Play & Events

Clinics, Open Play sessions, workshops, social events, competitions and other organised activities may have their own booking, cancellation, eligibility and participation conditions.

The specific terms displayed on the relevant programme or booking page will apply to that activity.

Registrations may be transferable only where the particular programme permits it and where the replacement participant is suitable for the session.

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Junior Programmes

Parents and guardians are responsible for registering children in programmes appropriate for their stated age and ability level.

Parents and guardians must provide accurate emergency contact information and inform Play! Pickle of any relevant requirements that may affect safe participation.

Children should be collected promptly at the end of their programme unless another arrangement has been expressly agreed.

10

External Coaches

External coaches may only conduct coaching activities at Play! Pickle venues where permitted by Play! Pickle and subject to the applicable venue rules.

External coaching is not permitted during restricted periods, including peak periods, weekends and public holidays, unless expressly approved by Play! Pickle.

Play! Pickle may require commercial rates or other conditions to apply to external coaching activity.

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Commercial & Revenue-Generating Activities

Standard public court bookings are intended for personal and recreational use.

Lessons, clinics, camps, tournaments, organised paid activities, commercial filming and other revenue-generating activities require prior approval from Play! Pickle.

Different rates and conditions may apply.

Play! Pickle reserves the right to stop any unauthorised commercial activity without refund.

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Corporate Workshops & Corporate Bookings

Corporate workshops and other corporate bookings are subject to the quotation, invoice and booking conditions issued for the event.

Courts and workshop arrangements are not considered secured until the required payment has been received.

Refunds & Cancellation Fees

14 Days or More Before the Workshop

A S$100 cancellation fee will apply. Any remaining amount already paid will be refunded.

Less Than 14 Days Before the Workshop

A cancellation fee equal to 50% of the total workshop fee will apply. Any remaining amount already paid will be refunded.

Rescheduling and other event-specific arrangements may be subject to additional conditions stated in the quotation, invoice or booking confirmation.

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Large Groups & Special Occasions

Large groups, private celebrations and special-event bookings may require prior approval.

Play! Pickle may require additional courts, coaches, staffing, equipment, cleaning or other services depending on the group size and nature of the activity. Additional charges may apply.

Clients must not materially exceed their stated number of participants without prior approval.

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Food & Catering

Food and drinks may be permitted subject to the rules of the relevant venue.

A cleaning fee may apply where external catering or substantial food is brought into the venue.

Clients are responsible for leaving the venue reasonably clean and for disposing of rubbish arising from their event or catering arrangements.

15

Equipment

Equipment supplied by Play! Pickle must be used appropriately and returned after the booking or session.

Rental equipment is subject to availability and may involve an additional fee.

Customers may be charged for equipment that is deliberately damaged, lost or not returned.

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Weather & Outdoor Courts

Outdoor court bookings and programmes may be affected by rain, lightning or other unsafe weather conditions.

Where more than half of the scheduled booking or session has been completed before play is stopped because of weather, the booking will be considered completed and no refund or rescheduling will be provided.

Where less than half of the scheduled time has been completed because of inclement weather, an eligible refund may be issued as CourtReserve credit.

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Venue, Court, Coach & Programme Changes

Play! Pickle may change a venue, court, coach, programme format or schedule where reasonably necessary for operational, staffing, safety or facility reasons.

Where the overall service can still reasonably be delivered, such a change will not automatically entitle the customer to a refund.

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Cancellation by Play! Pickle

Play! Pickle may cancel or reschedule a booking, programme or event where reasonably necessary.

Where Play! Pickle cancels a paid service and no reasonable replacement or rescheduled arrangement is provided, the affected amount will be refunded or credited as appropriate.

19

Participant Conduct

Participants must behave respectfully towards coaches, staff, other participants and venue users.

Unsafe, abusive, threatening, discriminatory or disruptive behaviour may result in removal from the activity or venue without refund.

Participants must follow reasonable instructions given by Play! Pickle staff and coaches.

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Health & Safety

Participants are responsible for ensuring that they are physically able to take part in the relevant sporting activity.

Participants must stop playing and inform a coach or staff member if they become injured or feel unwell.

Play! Pickle may prevent a participant from continuing where staff reasonably believe that doing so may create a safety risk.

21

Children & Supervision

Parents and guardians remain responsible for children before the start and after the end of a supervised Play! Pickle programme.

Children who are not participating in a programme must be appropriately supervised while at the venue.

22

Personal Belongings

Participants and visitors are responsible for their own belongings.

Play! Pickle is not responsible for property that is lost, stolen, misplaced or damaged at a venue, except to the extent that liability cannot legally be excluded.

23

Damage to Property

Customers and participants may be responsible for the reasonable cost of repairing or replacing Play! Pickle or venue property that they intentionally or negligently damage.

24

Assumption of Sporting Risk & Liability

Pickleball and other sporting activities involve normal risks including slips, falls, collisions, physical exertion and being struck by a ball, paddle or other equipment.

By participating, participants acknowledge and accept the normal risks associated with the activity.

To the maximum extent permitted by law, Play! Pickle will not be liable for indirect, incidental, special, consequential or punitive losses arising from the use of its services or facilities.

Nothing in these Terms & Conditions excludes any liability that cannot legally be excluded under applicable Singapore law.

25

Photography & Recording

Photography or video recording may take place during certain Play! Pickle programmes and events.

Where Play! Pickle intends to use identifiable images for promotional purposes, reasonable steps will be taken to obtain or establish the appropriate permission where required.

Commercial photography, filming or content production at Play! Pickle venues requires prior approval.

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Use of Facilities

Customers must use courts, equipment, furniture and other facilities safely and only for their intended purpose.

Venue rules, safety notices and reasonable instructions from staff must be followed at all times.

Access to areas not intended for customers or the public is prohibited unless authorised by Play! Pickle.

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Force Majeure

Play! Pickle will not be responsible for a failure or delay in providing a service where the failure or delay is caused by circumstances reasonably beyond its control.

This may include severe weather, government restrictions, facility closures, utility failures, emergencies, transport disruption or other events outside Play! Pickle's reasonable control.

Where possible, Play! Pickle will seek to provide a reasonable alternative, credit or rescheduling arrangement depending on the circumstances.

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Website & Booking Information

Play! Pickle aims to keep programme information, schedules, prices and venue details accurate.

However, programmes, schedules, operating hours, prices, coaches and availability may change from time to time.

The information displayed on the relevant live booking page at the time of booking will generally apply.

Where an obvious administrative, pricing or technical error has occurred, Play! Pickle reserves the right to correct the error and contact affected customers regarding the available options.

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Changes to These Terms

Play! Pickle may revise these Terms & Conditions from time to time.

The version published on the Play! Pickle website at the time of booking will generally apply, subject to any specific conditions stated for the relevant booking, programme or event.